Legal

Terms of Use

Last modified: August 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THE APP. BY USING THE APP YOU INDICATE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS.

I. Introduction

These Terms of Use and End User License Agreement (collectively, the “Agreement”) together with all documents referred to herein constitute a legally binding agreement between you (“you,” “your,” or “user”) and Inovo (“we,” “us,” or “our”), concerning your access to and use of the Inovomobile application (the “App”).

All documents that relate to the App are incorporated herein by reference. By downloading, installing, or using the App you agree to be bound by this Agreement, which takes effect on the date you first download, install, or start using the App.

If you do not accept this Agreement, you are not authorized to access, download, install, or use the App. You must promptly discontinue use and remove the App from any device in your possession.

II. Changes to This Agreement

We reserve the right to modify this Agreement at any time. We will keep you informed by updating this document and revising the “Last modified” date. Your continued use of the App after changes are posted constitutes acceptance of the revised Agreement.

III. Who Can Use the App

To use the App, you must have reached the age of majority in your jurisdiction (in most jurisdictions, 18 years or older).

Users between 13 and 17 years of age may use the App only with parental or guardian consent and under direct parental supervision. Before doing so, you must confirm that your parent or guardian has read and agreed to this Agreement and that you have the legal capacity to enter a binding contract.

Parents and guardians are solely responsible for supervising any use of the App by minors. No person under the age of 13 is permitted to download, install, access, or use the App.

IV. About the App

Inovo is a utility application that gives you an additional phone number for use when you prefer not to expose your primary number. The App supports person-to-person calls, international calling, call recording, SMS/MMS messaging, contact management, and message history.

Intended use: person-to-person (P2P) communications only. Phone numbers provided through the App are intended for individual P2P communications, including personal conversations and your own professional communications (e.g., calls and texts with clients or colleagues). High-volume, automated, or non-P2P commercial activities are not permitted. See our Acceptable Use Policy for details.

Authorization

By using the App, you authorize us to manage your Account (including the phone number assigned to you and related information) solely for purposes of technical support, including transfers when a phone number is ported to a different service provider. You also authorize us to manage and transfer all customer proprietary network information (CPNI) associated with your Account as required by a service provider or regulatory authority.

V. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we process, use, and store your information. Use of the App is subject to the Privacy Policy. By continuing to use the App you acknowledge and agree to the Privacy Policy.

The App allows you to record incoming and outgoing calls. To comply with privacy laws, you must notify your dialog partner before the conversation starts that you will be recording.

VI. End User License Agreement

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the App pursuant to this Agreement (“License”).

The source code, design, content, graphics, sounds, music, video, names, logos, and trademarks within the App are protected by copyright and other intellectual property laws. These materials may not be copied, reproduced, retransmitted, distributed, sold, published, or broadcast, in whole or in part, without our express permission.

All rights, title, and interest in and to the App and its content remain the exclusive property of Inovo and/or its partners and contracted third parties. Nothing in this License transfers any ownership rights to you. We reserve all rights not expressly granted herein.

VII. Prohibited Behavior

You agree not to use the App in any way that:

is unlawful, illegal, or unauthorized;
is defamatory, obscene, or offensive;
infringes any copyright, database right, or trademark of any person;
advocates, promotes, or assists any unlawful act;
constitutes or facilitates automated, non-human, or robot-like access, or circumvents security measures;
involves fraud or violates any applicable local, national, or international law;
violates this Agreement or creates liability for us.

You shall not:

make the App available to any third party;
reverse engineer, decompile, disassemble, or create derivative works from the App;
transfer, lend, rent, lease, or distribute the App or grant any third party rights to it;
misuse any trademarks or content displayed in the App;
copy, duplicate, distribute, or publish any App content in violation of our intellectual property rights;
attempt to use the App or any part of it for malicious purposes.

Acceptable Use Policy (AUP). Your use of the App, including creating accounts and using assigned phone numbers, is governed by our Acceptable Use Policy, which is an integral part of this Agreement. Any violation of the AUP constitutes a material breach of this Agreement and may result in immediate termination of your Account, forfeiture of assigned phone numbers, and blocking of your device from App services without prior notice.

Non-Refundable Payments

All payments are non-refundable when your Account is blocked or terminated for violation of the AUP or other provisions of this Agreement. Any remaining in-App credit balance associated with a terminated Account is automatically and permanently forfeited.

Call Recording: Requirements and Legal Considerations

YOU ARE NOT ALLOWED TO USE THE APP FOR COVERT RECORDING, SURVEILLANCE, SPYING, OR SECRET COLLECTION OF DATA. YOU MUST NOTIFY YOUR DIALOG PARTNER BEFORE RECORDING ANY CONVERSATION.

Call recording laws vary by jurisdiction and depend on factors such as the location where the call originates and the location of the other party. You are solely responsible for determining the applicable laws and complying with them for each recording you make.

We strongly recommend that you apply the strictest applicable legal standards, including obtaining explicit consent from all call participants before recording. You are also solely responsible for compliance when using recordings. For example, sharing recordings without consent from all participants may be prohibited.

VIII. Availability, Security, and Accuracy

The App requires a compatible iOS device (iOS 15.0 or later) and an internet connection. We do not warrant that the App will be compatible with all hardware and software. We make no warranty that access to the App will be uninterrupted, timely, or error-free.

The quality and availability of the App may be affected by factors outside our control (internet and mobile network conditions). We may update the App from time to time and may change, suspend, or discontinue the App without notice. You warrant that any information you submit to us is true, accurate, and complete.

IX. Purchases and Credits

The App is free to download. Core features, including obtaining and using a second phone number for calls and messaging, require the purchase of in-App credits (“Credits”). Credits are the in-App currency used to make calls and send messages at the rates displayed within the App. Credits do not expire.

All purchases are processed through the Apple App Store or Google Play in-app purchase mechanism, depending on the platform you downloaded the App on:

Payment: Apple or Google processes purchases using the payment method linked to your Apple Account or Google Account. We do not see or store your card or financial details.
No monthly credit packs: Credit purchases are one-time transactions. You are only charged when you choose to top up.
Refunds: All refund requests must be submitted directly to Apple or Google, depending on where the purchase was made. The decision to grant or decline a refund rests solely with Apple or Google.
Refund request information: When you request a refund, Apple or Google may ask us for information about the purchase before making their decision. You consent to us sharing relevant account and usage data with them for that purpose, including whether the Credits or subscription were delivered successfully, how much of the purchase you have used, the age and status of your Account, and your purchase and refund history with us.
Forfeiture: Any remaining Credit balance associated with an Account that is blocked or terminated for violation of this Agreement or our Acceptable Use Policy is automatically and permanently forfeited.

You may be charged by your mobile carrier for data usage when downloading or using the App. All such carrier charges are your sole responsibility.

X. Third-Party Websites and Resources

The App may contain links to third-party websites or services. We have no control over and accept no responsibility for the content of any third-party site or application. Such links are provided “as is” for convenience only. You are solely responsible for your use of any third-party websites and must comply with their applicable terms.

XI. Disclaimer of Warranties

YOUR USE OF THE APP AND ITS SERVICES IS AT YOUR SOLE RISK. THE APP AND ALL MATERIALS, INFORMATION, SOFTWARE, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TECHNICAL COMPATIBILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE APP WILL BE AVAILABLE, UNINTERRUPTED, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT MAKE ANY WARRANTIES AS TO THE QUALITY OF PHONE CALLS OR OTHER SERVICES.

XII. Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE APP OR SERVICES. WE SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM PRODUCTS, SERVICES, OR INFORMATION PROVIDED BY THIRD PARTIES AND ACCESSED THROUGH THE APP.

WE, AND ANYONE ACTING ON OUR BEHALF, SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CLAIMS, LOSSES, PENALTIES, OR DAMAGES, INCLUDING THOSE RESULTING FROM YOUR FAILURE TO COMPLY WITH APPLICABLE CALL RECORDING LAWS, YOUR FAILURE TO COMPLY WITH OUR ACCEPTABLE USE POLICY OR OTHER TERMS OF THIS AGREEMENT, OR ANY INFRINGEMENT OF THIRD-PARTY RIGHTS. YOU ARE SOLELY RESPONSIBLE FOR ALL SUCH CLAIMS.

Apple is not responsible for addressing claims relating to the App or your use of it, including product liability claims, claims that the App fails to meet any legal or regulatory requirement, or claims under consumer protection or privacy legislation.

XIII. Legal Compliance

You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and (ii) you are not on any U.S. Government list of prohibited or restricted parties.

XIV. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the State of Florida, USA, excluding its choice-of-law provisions. All disputes shall be exclusively resolved by courts of competent jurisdiction in the State of Florida.

We make no representations that the App is appropriate or available outside the USA. Users who access the App from other jurisdictions do so at their own risk and are responsible for local law compliance.

Class Action Waiver. You expressly waive the right to pursue or participate in any class action lawsuit or proceeding against us.

Before initiating formal proceedings, both parties agree to send written notice describing the dispute and a proposed resolution. For 60 days from receipt of such notice, the parties will engage in good-faith dialogue to resolve the matter.

XV. Termination

We reserve the right to terminate this Agreement at any time at our sole discretion. Upon termination, the License granted to you ends and you must cease all use of the App.

XVI. Severability

If any provision of this Agreement becomes illegal, invalid, or unenforceable, it will be narrowly construed to become enforceable, or deleted if that is not possible. All remaining provisions continue in full force. You may not assign or transfer your rights or obligations under this Agreement.

XVII. Contact Information

If you have any questions about this Agreement or the App, please contact us at support@innovage.io.