Help

Frequently asked questions

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Getting Started

What is Inovo?
Do I need to switch carriers or get a new SIM?
Is this a real phone number?
What devices and operating systems does Inovo support?
How do I create an account?

Phone Numbers

What countries can I get a number in?
Can I choose my own number?
Can I keep my number if I stop using the app?
Can I have more than one number?
Can I port my existing number into Inovo?

Calling

How does international calling work?
How much does it cost to call the US, UK, or Canada?
Can people call me on my Inovo number?
What call quality can I expect?
Can I record calls?

Messaging

Can I send and receive SMS from my Inovo number?
Can I receive verification codes and 2FA texts?
How many messages can I send per day?
What content is not allowed in messages?
Can I send messages to any country?
Are my messages monitored?
How do I opt out of messages from an Inovo number?
Why was my account blocked for messaging?

Credits and Billing

How do credits work?
How do I top up my credits?
Are credits refundable?
Does Inovo charge a subscription fee?
Do credits expire?

Account and Privacy

How many accounts can I have?
How do I delete my account?
What data does Inovo collect?
Does Inovo sell my data?
Who can I contact for support?

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