Frequently asked questions

Inovo gives you a real second phone number in any supported country, directly on your existing device. You can make calls, send texts, and receive verification codes. No second SIM or extra hardware needed.

No. Inovo works alongside your existing number and carrier. You keep your main number exactly as it is and add a second one through the app.

Yes. Every Inovo number is a real, dialable number issued by a regulated carrier in the chosen country. It works with calls, SMS, MMS, and most verification services.

Inovo is available on iPhone (iOS 15.0 or later) from the App Store and on Android from Google Play. An active internet connection (Wi-Fi or mobile data) is required to make calls and send messages.

Download the app, sign in with Apple or Google, and agree to the Terms of Use, Privacy Policy, and Acceptable Messaging Policy. From there you can choose a country and pick your number.

176+ countries and territories, including the US, UK, Canada, Australia, Germany, India, Mexico, Nigeria, Brazil, Philippines, and most of the EU. The full up-to-date list is inside the app.

You can pick from the available numbers shown for each country. Specific number selection depends on availability in that region.

Numbers are tied to active accounts. If your account is closed or your number expires due to inactivity, the number is released back to the carrier pool and cannot be recovered.

Yes. You can hold multiple numbers on a single account, subject to the limits shown in the app.

Number porting is not currently supported. Numbers must be selected from the available pool within the app.

Calls are routed over the internet to partner carriers in the destination country, so you can reach people abroad without roaming or calling cards.

Yes. Incoming calls to your Inovo number ring directly in the app, wherever you have an internet connection.

Call quality depends on your internet connection. On a stable Wi-Fi or LTE connection, calls are HD quality. On slower connections, quality may vary.

Yes. Turn on Call recording in Settings (it is off by default) and both incoming and outgoing calls are saved to the Recordings screen. The other party hears a short beep when a recorded call connects, and callers leaving voicemail hear a tone before recording starts. Beyond that, you are solely responsible for notifying all participants before recording, in compliance with the laws of your jurisdiction and theirs.

Yes. SMS and MMS are fully supported on your Inovo number. You can send and receive texts, and most services can reach you with verification codes and one-time passwords.

Yes. Inovo numbers receive SMS verification codes and one-time passwords from most apps, banks, and websites.

Accounts are limited to 20 outbound messages per day. This limit exists to maintain network quality and comply with carrier fair usage policies. All messages must be composed and sent personally. Automated or bulk sending is not permitted.

Automated, bulk, or marketing messages are prohibited. Specific banned content includes spam, cryptocurrency and loan promotions, debt collection, gambling, adult content, illegal substances, hate speech, phishing, and anything classified as S.H.A.F.T. (sex, hate, alcohol, firearms, tobacco). The full list is in our Acceptable Messaging Policy.

You can send messages to most destinations. Some countries have restrictions imposed by local carriers. Available destinations are shown in the app.

Message content is processed to deliver the service and to detect spam, fraud, and abuse, as required by our carrier partners Telnyx and Twilio. We do not sell or share your message content or phone number with third parties for marketing. See our Privacy Policy for full details.

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or OPTOUT to any message from an Inovo number to stop receiving further messages from that number. Reply HELP or INFO for assistance.

Accounts are blocked when our systems detect a violation of our Acceptable Messaging Policy, such as sending spam, prohibited content, or exceeding fair usage limits. If you believe this was an error, contact us at secondnumber@innovage.io.

Credits are the in-app currency used to make calls and send messages. You purchase credits through the Apple App Store or Google Play and use them at the rates shown in the app. Credits never expire.

Open the app, go to the credits section, and choose a top-up amount. All purchases are processed securely through the Apple App Store or Google Play, depending on the device you downloaded the app on.

All refund requests must be submitted directly to the store you purchased through (Apple for iPhone, Google Play for Android). Credits associated with a terminated or blocked account are permanently forfeited.

No. Credits do not expire as long as your account remains active and in good standing.

You may have up to 2 accounts per device. Exceeding this limit, or repeatedly creating and deleting accounts to obtain new-user benefits, will result in all associated accounts being blocked.

Go to Settings inside the app and select Delete Account. This permanently removes all your data, including call history, messages, contacts, and your phone number. Deletion is irreversible.

Inovo collects account information (email), activity data (call logs, SMS logs, phone numbers used), and basic device/connection information to operate the app. Full details are in our Privacy Policy.

No. We do not sell your personal data or share it with third parties for marketing or advertising purposes.

Reach us at secondnumber@innovage.io or through the in-app support page. We respond within one business day.