Compliance

SMS Consent Documentation

The screenshots below document how Inovo obtains user consent before any messaging occurs, how users send messages manually on a person-to-person basis, and how users can access support, manage their account, or opt out at any time.

Messaging Consent Disclosure

The following consent terms are presented to and accepted by every user during onboarding, through the Terms of Use and Acceptable Use Policy for Messaging, before any phone number is assigned:

By creating an Inovo account and activating an Inovo number, you agree to receive SMS/text messages from Inovo on your Inovo number, including account and service notifications and replies to conversations you start. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Terms: https://secondnumber.innovage.io/terms. Privacy: https://secondnumber.innovage.io/privacy.

Message recipients: anyone receiving a message from an Inovo number can reply STOP at any time to stop further messages from that number, and HELP for assistance. Mobile numbers and messaging consent are never sold or shared with third parties for marketing purposes.

Users must agree to the Terms of Use, Privacy Policy, and Acceptable Messaging Policy before accessing the app. Consent is required at login, before any number is assigned. The full messaging consent disclosure accepted here is reproduced at the top of this page.

The full Terms of Use opens directly inside the app from the login screen, so users can read them before agreeing.

The Privacy Policy is accessible in-app from the login screen, giving users full transparency before they create an account.

Acceptable Messaging Policy

The Acceptable Messaging Policy opens directly from the login screen, ensuring users understand messaging rules before signing up.

Message Threads

The messages screen shows all active conversation threads associated with the user's Inovo number.

New Message

Users initiate a new message by entering a recipient. Every message is composed manually by the account holder; bulk and marketing messaging is not permitted.

Chat View

An open conversation shows the full message thread between the user and a contact.

Composing a Message

Users compose and send replies personally. Bulk and marketing messaging is not permitted.

Contacts

The contact screen lets users message a saved contact directly through their Inovo number.

Settings

The settings screen gives users access to account controls, preferences, and in-app Help and Support.

Account Deletion

Users can permanently delete their account at any time, which immediately erases all associated data.

Support

The in-app support page lets users contact the Inovo team without leaving the application.

Support Topics

Users can choose from a range of support topics including billing, account access, and messaging issues.

Support Query

Outbound messaging is limited to 20 messages per day per account under strict fair usage policies.

Home Screen

The home screen displays the user's assigned Inovo virtual number and gives access to all core features.